Pixelbox

Most blog posts you read about customer services are about how bad they are, and how they don't give a crap about your company.  This however is about how customer service should be! I recently brought an device for watching TV through my Mac from The Apple Store. I got it working although I had some problems with the reception but everything was hanky dory. However the Mac mini that I was running it on had various problems and I ended up formatting and eventually changing the machine. When I got a working mini I started installing all my products, and one of these was eyeTV which is the software that came with my TVMini which is the hardware for watching TV on my Mac. Typically I had lost the box and subsiquently the software key for the software. I took a long shot an emailed the makers of  eyeTV (Elgato Systems) asking if they had a record of me and could tell me my software code... which they didn't, but said if I emailed them an invoice for the product they would give me a new key, which they did! No fuss, not trying to get out of it, and polite to boot! So if you have any TV on mac requirements make sure you check out  eyeTV from Elgato Systems!