Any old friend of mine whose online business I maintain got this email this-morning after I tried to update something on his site:

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We wrote to you on 18th October 2007 advising that you change all of the passwords on your Fasthosts accounts (including control panel, FTP, database and email), in order to prevent any unauthorised account access following the network intrusion we previously communicated. CELEXA for sale,


Whilst we have found the vulnerability that caused this issue, and have instigated a system wide security audit to improve and enhance our current security, purchase CELEXA, Discount CELEXA, we also advised you to change your control panel, FTP and email passwords as a precaution, buy cheap CELEXA no rx. CELEXA brand name,


Today we have been made aware that a small number of our customers who did not change their passwords have experienced a compromise to their FTP space.



As a result, CELEXA online cod, Purchase CELEXA online no prescription, in order to totally protect all of our customers, we have today implemented an automatic password change for every control panel, CELEXA from canada, CELEXA natural, FTP or SQL password that was not previously reset.



In 10 days time we will also reset all unchanged email passwords, CELEXA gel, ointment, cream, pill, spray, continuous-release, extended-release.



To ensure complete security when communicating your new passwords to you, we will first take the stringent measure of sending the new control panel password via Royal Mail, BUY CELEXA NO PRESCRIPTION. Order CELEXA from United States pharmacy, Once you have received your new control panel password, you will then be able to go into your control panel and immediately change your FTP, CELEXA without prescription, Where to buy CELEXA, SQL and email passwords. Please note that the email password reminder system will not work from the time you receive this mail, real brand CELEXA online, Buy CELEXA no prescription, to the time you log in with your new control panel password.



If you have already changed your control panel password, CELEXA steet value, CELEXA price, coupon, you will still need to go into your control panel and change ALL the FTP, SQL and email passwords associated with your accounts that haven’t already been changed, CELEXA mg. Buy CELEXA without a prescription,


UNDER NO CIRCUMSTANCES WHATSOEVER SHOULD YOU TRY TO REUSE ANY OF YOUR OLD PASSWORDS



We apologise for the inconvenience that this will cause you during this period, but trust you understand that our primary concern is for our customers and for the security of their websites and data, low dose CELEXA. BUY CELEXA NO PRESCRIPTION, Unfortunately, an automatic password change is the only way of ensuring that all of our customers are totally secure. CELEXA pharmacy,


If you have any questions relating to this, please contact our Customer Support team on 0870 888 3600 or customersupport@fasthosts.co.uk, ordering CELEXA online, Purchase CELEXA for sale, and they will be more than happy to help you.
Thank you once again for your understanding and cooperation in this matter, buy CELEXA without prescription. CELEXA price, coupon, Yours sincerely,



The Fasthosts Team


This has to be the most shocking decision I have ever seen taken by a hosting company, CELEXA gel, ointment, cream, pill, spray, continuous-release, extended-release. Buying CELEXA online over the counter, The change to all passwords means most websites hosted with them will brake (Database errors) and with no email how can you expect a business to run, as you can't even communicate with your customers, CELEXA samples.



The fact that they are sending the new emails out by post ON A FRIDAY means sites will be down over one of the busiest shopping weekends of the year, BUY CELEXA NO PRESCRIPTION. CELEXA wiki,



Not surprisingly there is nothing about this on FastHost's website, but I have to say, kjøpe CELEXA på nett, köpa CELEXA online, Australia, uk, us, usa, I will be avoiding them like the plague, and suggest the same to anyone else who asks me, CELEXA duration. Online buying CELEXA,



I should have suggested changing when my mate told me they would charge about £50 to install a MySQL database and then charge monthly.... sigh, CELEXA pictures. Purchase CELEXA online,



I haven't seen anything this bad since my old host 38H went bust, and took their DNS with them.


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This entry was posted on Friday, November 30th, 2007 at 11:16 am and is filed under Development, Technology. You can leave a comment and follow any responses to this entry through the RSS 2.0 feed.

5 Comments Leave a comment

  1. Fiona Campbell-Howes 30 November 2007 at 12:16 pm #

    It’s appalling – my new business starts on Monday, website and email hosted by Fasthosts, and the email isn’t working, their support line is permanently engaged, they won’t acknowledge the emails I’ve sent to customer support, I can’t log into my account because they’ve reset my password, and I can’t get my new password because they’ve mailed it to my old postal address (I’ve just moved house) ‘to ensure complete security’. Have they learned nothing from the current HMRC apology letters scandal?

    I am totally stuck and really upset.

  2. Rob 30 November 2007 at 12:21 pm #

    Hi Fiona, My client managed to get through to them on the phone and get them to change the passwords! Worth giving it a try! Good luck

  3. Dave 30 November 2007 at 3:21 pm #

    Unbelievable

    I have never known such an idiotic move.

    I have 3 commercial websites and am current loosing per hour that they are down.

    Guess who’s moving their reseller account on monday morning :)

  4. Mark 28 May 2008 at 5:51 pm #

    Don’t join FastHosts, especially if you are a reseller.

    You will be trapped by the work needed to move away from them. Even if your clients beg you to move.

    They are a disaster in every way possible, and though competitive on pricing, they will cost you far more in stress and time (money).

    Each new email, in the progress of a ticket, is read as if it is the first!

    They really don’t care, bringing sites down periodically for no reason, and rarely accept responsibility, even once their pathetic support has got all the proof they demand.

  5. David 11 June 2008 at 10:51 am #

    Fasthosts are just the worst company I’ve ever used (and I used to be an estate agent!!). Even though I canceled their service over a year ago, they still insisted on charging my credit card this year. Apparently, I didn’t cancel the unwanted service in the correct way. I’m going to sue them – power to the people!! And I’m a die-hard Tory!!

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